Level 1

27 points

MagSafe Clear Case Cracked

I bought a clear case with MagSafe for my 12 Pro Max Safe, 1 week later and its already falling apart. I have seen many reports online about this happening, it seems the damage its coming from the sharps new edges on the iPhone 12. There is this tiny cracks/bubbles on the inside corners and NO I have not dropped my phone at all. Apple should pay attention to this claims and recall these clear cases.

I was on the with apple support for an hour but they really did not know how to help me, also they will always tell you that this is due to accidental damage, but really apple, you should listen because this is all over the internet. Currently waiting on apple to call me back see if they will replace it.

Read about other people having the same issue :

https://www.iphonetricks.org/apple-iphone-12-clear-cases-breaking-easily/

https://www.reddit.com/r/iphone/comments/jlgthu/original_iphone_12_pro_clear_case_cracked_in_a/

Posted on Nov 28, 2020 2:34 AM

Top-ranking reply

Bsk80

Level 1

4 points

Posted on Jan 11, 2021 1:58 AM

I recently ordered another case due to my clear case cracking. When I went to the store to pick up my new case, I told the employee the old clear one was junk. The employee informed me there is a year warranty on all apple products and that they had the same issue. They gave me a full refund and exchanged it for my new silicone case.

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27 replies

Feb 3, 2021 2:23 PM in response to Jon_Merlo

Mine is also cracking, around the camera and flash opening. I have not dropped it at all, but noticed the cracks about a week ago. When I pay $50 for a case, and further, I take good care of my products, I expect it to last more than a couple months. Highly disappointed with this.

Jon_Merlo Author

Level 1

27 points

Nov 28, 2020 3:41 AM in response to Rudegar

Hey! I actually tried that but there is not option to provide feedback on their cases or any MagSafe accessories. At least not yet.

Rudegar

Level 10

180,252 points

Nov 28, 2020 3:44 AM in response to Jon_Merlo

I would just use iphone or something

doubt they would ignore it because of a technicality

Alerim

Level 1

4 points

Dec 2, 2020 9:46 AM in response to Jon_Merlo

Same after 2 weeks - got my self a new one today. Hope this is a new batch.

Jon_Merlo Author

Level 1

27 points

Dec 2, 2020 10:02 AM in response to Alerim

Yeah. This really is a reason for them to recall these cases or at least put a disclosure about the possible damage! I am still waiting on a replacement to be mailed

Dec 30, 2020 9:59 AM in response to Jon_Merlo

I have the same issue.

Jan 2, 2021 11:08 AM in response to Jon_Merlo

Did Apple replace or offer a refund ?

Jan 5, 2021 2:27 AM in response to Jon_Merlo

oh I have the same issue too and I got mine just two weeks ago. Has somebody notified Apple about the issue? Have they offered a recall or refund?

IainMa

Level 1

13 points

Jan 9, 2021 8:02 AM in response to IainMa

Leather case arrived today. Fits perfectly, and has the added bonus of the buttons working without having press really hard, they look to be metal and separate to the case.

Jon_Merlo Author

Level 1

27 points

Jan 9, 2021 9:31 AM in response to IainMa

Good luck. It’s going to break in 2 weeks or less

Feb 21, 2021 10:25 AM in response to Jon_Merlo

This happened with my blue MagSafe silicon case. This was a genuine case so frustrating!

https://youtu.be/oTWym9cBDj4

Jlynn4

Level 1

4 points

Dec 19, 2020 9:53 AM in response to Jon_Merlo

Did you call Apple to get it replaced? Mine cracked within 2 weeks as well...Thanks!

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MagSafe Clear Case Cracked