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Jon_Merlo Author

Level 1

27 points

MagSafe Clear Case Cracked

I bought a clear case with MagSafe for my 12 Pro Max Safe, 1 week later and its already falling apart. I have seen many reports online about this happening, it seems the damage its coming from the sharps new edges on the iPhone 12. There is this tiny cracks/bubbles on the inside corners and NO I have not dropped my phone at all. Apple should pay attention to this claims and recall these clear cases.

I was on the with apple support for an hour but they really did not know how to help me, also they will always tell you that this is due to accidental damage, but really apple, you should listen because this is all over the internet. Currently waiting on apple to call me back see if they will replace it.

Read about other people having the same issue :

https://www.iphonetricks.org/apple-iphone-12-clear-cases-breaking-easily/

https://www.reddit.com/r/iphone/comments/jlgthu/original_iphone_12_pro_clear_case_cracked_in_a/

Posted on Nov 28, 2020 2:34 AM

Top-ranking reply

IainMa

Level 1

13 points

Posted on Jan 7, 2021 9:48 AM

I just asked for a refund. Going to send it back to them and hopefully get the money back. Ordered the leather one. They really don’t offer you much in the way of after care support.

ive bought the leather one from Amazon as they are much easier to get in contact with if there is a problem.

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27 replies

Jlynn4

Level 1

4 points

Dec 19, 2020 9:53 AM in response to Jon_Merlo

Did you call Apple to get it replaced? Mine cracked within 2 weeks as well...Thanks!

Dec 30, 2020 9:59 AM in response to Jon_Merlo

I have the same issue.

Jan 2, 2021 11:08 AM in response to Jon_Merlo

Did Apple replace or offer a refund ?

Jan 5, 2021 2:27 AM in response to Jon_Merlo

oh I have the same issue too and I got mine just two weeks ago. Has somebody notified Apple about the issue? Have they offered a recall or refund?

IainMa

Level 1

13 points

Jan 9, 2021 8:02 AM in response to IainMa

Leather case arrived today. Fits perfectly, and has the added bonus of the buttons working without having press really hard, they look to be metal and separate to the case.

Jon_Merlo Author

Level 1

27 points

Jan 9, 2021 9:31 AM in response to IainMa

Good luck. It’s going to break in 2 weeks or less

IainMa

Level 1

13 points

Jan 9, 2021 9:59 AM in response to Jon_Merlo

Mine broke in 2 days not 2 weeks. Just updating that my replacement leather case came and is much better

Jan 9, 2021 6:41 PM in response to IainMa

Mine was approved with a replacement of a Silicone case. Waiting for it to arrive.

Alerim

Level 1

4 points

Jan 26, 2021 1:35 AM in response to IainMa

I have now given up this product. The new Silicone Case /w MagSafe with color has amazing quality and feel.

cragol18

Level 1

4 points

Feb 2, 2021 6:14 PM in response to Jon_Merlo

I am going to take mine back to an Apple Store next week and see what they can do. Given it is now a known issue I hope they give me a direct replacement?

cragol18

Level 1

4 points

Feb 2, 2021 6:54 PM in response to cragol18

just did an online chat - showed photos and now a replacement with a silicone case is on the way. they also want to raise an investigation so they can fix it (apparently)

Feb 21, 2021 10:25 AM in response to Jon_Merlo

This happened with my blue MagSafe silicon case. This was a genuine case so frustrating!

https://youtu.be/oTWym9cBDj4

MagSafe Clear Case Cracked