Trying to reset my password but says my passcode is wrong...

The App Store has suddenly decided that my fingerprint needs but password but it been so long I can’t remember it. When resetting it, the phone insists my passcode is wrong...but it isn’t! Help please

Posted on Nov 28, 2020 5:02 AM

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Posted on Nov 28, 2020 6:49 AM

If you restart the phone, will your passcode unlock the phone? If needed.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


1 reply
Question marked as Top-ranking reply

Nov 28, 2020 6:49 AM in response to Charlotteappleuser

If you restart the phone, will your passcode unlock the phone? If needed.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


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Trying to reset my password but says my passcode is wrong...

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