You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't download Mojave from App Store

I currently run Sierra 10.12.6 and want to upgrade to Mojave in order to use some of my newly purchased apps on Creative Cloud. I don't want to upgrade to Catalina yet because of losing ProTools plugins. I've followed the link posted in several articles to the App Store Mojave download but keep getting the error message:

"This copy of the Install macOS Mojave application is damaged, and can’t be used to install macOS"

Is there another way to get the download or make that one work?

iMac 21.5″, macOS 10.12

Posted on Nov 28, 2020 8:19 PM

Reply

Similar questions

7 replies

Nov 28, 2020 9:42 PM in response to Niel

I spoke too soon. After deleting and downloading a fresh copy it downloaded the entire file and then gave me the error message at the very end and also when I try to open it. So still in same situation.

Reply

Level 4

2,677 points

Nov 28, 2020 9:49 PM in response to Dreamschooldiary

You do need to have a reliable Internet connection, Dreamschooldiary. A wired connection is preferred, as opposed to Wi-Fi.

Also, make sure you are using Safari to access and download the installer.

Firefox is, apparently, known to cause trouble. (I don’t know that firsthand, only from advice I have read from others.)

Reply

Level 10

732,503 points

Nov 28, 2020 8:21 PM in response to Dreamschooldiary

Choose Applications from the Finder's Go menu, throw the existing installer away, and download a fresh copy.

(187070)

Reply

Level 10

125,543 points

Nov 28, 2020 9:47 PM in response to Dreamschooldiary

Delete the installer and try again while in Safe Mode.

How to use safe mode on your Mac - Apple Support

Reply

Nov 28, 2020 8:26 PM in response to Niel

That did it. Thank you!!!

Reply

Nov 28, 2020 11:49 PM in response to dialabrain

Thanks, that did the trick!

Reply

Level 10

125,543 points

Nov 29, 2020 12:07 AM in response to Dreamschooldiary

You're welcome.

Reply

Can't download Mojave from App Store

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up