Upgrading to macOS Big Sur requires your mac to have at least 35.5GBs of free space.
Start off loading files you do not need on an every day basis to an external drive,
movies images and music tend to take up the most space.
When you are sure they have transferred completely then delete them from your mac.
Please read everything in this guide, use Safari to click on the link below,
How to upgrade to macOS Big Sur - Apple Support
When downloading Big Sur it would be best to have your mac connected to your router
via cable rather than WiFi, do not use the mac while it is downloading and do not use any
other devices that share the same internet connection.
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
https://roaringapps.com
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS Big Sur.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see
if they are providing 64bit updates or alternatives.