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Am unable to download the software update on my phone, even using wifi with fully charged

Am unable to download the new software update on my iPhone even when connected to a wifi with a full charge also. Please help.


With th the issue of unable to update new software on my iPhone, am unable to use many apps such as Google pay.


please hep

iPhone SE, iOS 12

Posted on Nov 30, 2020 3:08 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2020 4:07 AM

Did you try to update the phone, using a computer?

Update your iPhone, iPad, or iPod touch - Apple Support


If you are using Wi-Fi, your phone has to be charged, in order to keep the Wi-Fi connection active.

Also make sure, that no firewall or Anti-Virus software is blocking the network connection to Apple.

1 reply

Am unable to download the software update on my phone, even using wifi with fully charged

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