Screen dim
On Disney Channel I’m watching movies and the screen is them almost to the point where I can’t hardly see the movie but when you get off the movie it’s very bright. My auto lock is not on
iPhone 8 Plus, iOS 14
User profile for user:
karina184
User level:
Community Specialist
Hello Jeff6959,
We see that you're experiencing unexpected behavior while you're watching videos on Disney Channel. We can understand wanting more information on why this is happening.
To clarify, is the issue only while watching videos on Disney Channel, or on all apps that use video? Also, do you have an actual Disney Channel app that you're using, or are you using the Apple TV app?
On your iPhone, if you go to Settings > Display & Brightness, do you see that True Tone is enabled? If so, disable True Tone and check to see if you have the same issue. Under the Appearance section of the page, is Light or Dark selected? Does it show that Automatic is enabled?
All these settings may play a part in how the video is displaying. If the issue is only within the Disney Channel app, you can also reach out to the Disney Channel app support; and they may be able to offer further insight.
Cheers!