How do I download when it won’t give me to option too? It says it is not available for my device but it is updated to IOS 11 and a newer iPhone? How?

How do I download the fitness activity app when it says I cannot?! Everything is updated... it just doesn’t make sense...

Apple Watch

Posted on Nov 30, 2020 3:54 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2020 1:47 PM

Hey there sarahbesoaga,


Thanks for reaching out to Apple Support Communities. We understand you’re having issues using Activity and Fitness. We’ll be happy to help with this.


Do you have the Apple Watch? You’ll need this to use Activity as expected. Take a look at this article for more info on how this works:


Use the Activity app on your Apple Watch


If you have your Apple Watch and you’re not seeing Activity, please make sure your devices are up to date:


Update your Apple Watch

Update your iPhone, iPad, or iPod touch


Restart both devices after that:


How to restart your Apple Watch

Restart your iPhone


See if this has any impact on the issue.


Take care.

1 reply
Question marked as Top-ranking reply

Dec 7, 2020 1:47 PM in response to sarahbesoaga

Hey there sarahbesoaga,


Thanks for reaching out to Apple Support Communities. We understand you’re having issues using Activity and Fitness. We’ll be happy to help with this.


Do you have the Apple Watch? You’ll need this to use Activity as expected. Take a look at this article for more info on how this works:


Use the Activity app on your Apple Watch


If you have your Apple Watch and you’re not seeing Activity, please make sure your devices are up to date:


Update your Apple Watch

Update your iPhone, iPad, or iPod touch


Restart both devices after that:


How to restart your Apple Watch

Restart your iPhone


See if this has any impact on the issue.


Take care.

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How do I download when it won’t give me to option too? It says it is not available for my device but it is updated to IOS 11 and a newer iPhone? How?

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