Bose headphones volume controller not working with the iPhone SE 2020

Question

Level 1

8 points

Bose headphones volume controller not working with the iPhone SE 2020

I purchased the adaptor that combines lightning port and 3.5mm headphones port in one, to connect to my new iPhone SE 2020.

The volume controller on Bose headphones is unusable: I cannot adjust volume with it, when earphones jack is plugged to the iPhone through the adapter. The only way to adjust the volume is to use the iPhone's volume controller.

If I use the Apple earphones, connected directly to the device, I can use the headphones' volume controller with no problem.

Does it mean that the adapter is defective, or something else?

Thank you

Posted on Dec 1, 2020 1:26 AM

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Answer 1

iporton Author

Level 1

8 points

Dec 9, 2020 2:48 AM in response to bailier

In fact I did exact the same thing, and more. I visited Apple store and tested my Bose earphones connection through the same type Belkin adapter, and everything was working just fine. So the adapter I purchased (not Apple OEM) apparently was defective.

thank you for the suggestion though, bailier

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Answer 2

bailier

Community Specialist

Dec 7, 2020 4:31 PM in response to iporton

Hey there iporton,

Thanks for reaching out to Apple Support Communities. We understand that you're having some issues use the volume control on your Bose headphones. We're happy to provide some assistance.

To help isolate the issue, try using another pair of headphones that would work with your adapter. If the issue persists with another pair of headphones, contact Bose for assistance.

If the issue persists with another pair of headphones on the same adapter, is this an Apple adapter? If so, contact us here: Get Support

We hope this helps.

Have a great day!

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Bose headphones volume controller not working with the iPhone SE 2020

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