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User profile for user: iporton
iporton Author
User level: Level 1
8 points

Bose headphones volume controller not working with the iPhone SE 2020

I purchased the adaptor that combines lightning port and 3.5mm headphones port in one, to connect to my new iPhone SE 2020.

The volume controller on Bose headphones is unusable: I cannot adjust volume with it, when earphones jack is plugged to the iPhone through the adapter. The only way to adjust the volume is to use the iPhone's volume controller.

If I use the Apple earphones, connected directly to the device, I can use the headphones' volume controller with no problem.

Does it mean that the adapter is defective, or something else?


Thank you


Posted on Dec 1, 2020 1:26 AM

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User profile for user: bailier
bailier
User level: Community Specialist

Posted on Dec 7, 2020 4:31 PM

Hey there iporton,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues use the volume control on your Bose headphones. We're happy to provide some assistance.


To help isolate the issue, try using another pair of headphones that would work with your adapter. If the issue persists with another pair of headphones, contact Bose for assistance.


If the issue persists with another pair of headphones on the same adapter, is this an Apple adapter? If so, contact us here: Get Support


We hope this helps.


Have a great day!

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User profile for user: bailier
bailier
User level: Community Specialist

Dec 7, 2020 4:31 PM in response to iporton

Hey there iporton,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues use the volume control on your Bose headphones. We're happy to provide some assistance.


To help isolate the issue, try using another pair of headphones that would work with your adapter. If the issue persists with another pair of headphones, contact Bose for assistance.


If the issue persists with another pair of headphones on the same adapter, is this an Apple adapter? If so, contact us here: Get Support


We hope this helps.


Have a great day!

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Bose headphones volume controller not working with the iPhone SE 2020

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