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Storage error

Good afternoon,

Sorry for my English

I am from Ukraine (it is Ukrainian language on screenshots)

I have an iPhone 11 64 GB

I bought it in retail Apple Store last year, which is located in Philadelphia, PA.

The main problem is that every day I have an error that it is not enough storage on my iPhone, it is full.

I have already deleted a lot of important information from my device.

I have cleaned a cache

And still there is a lot of trash in the section “Other”, (as you can see on the screen shot total is 5,61 GB)

I don’t understand what is going on

I don’t want restore my iPhone and set up it as a “new iPhone” without restoring it from reservation data copy.

When try to delete some photos and videos, sometimes it doesn't work.

Some times it works, but only for a couple of days. Then the storage section "Other" grow, and free storage is not available.

I have lost a lot on information.

iPhone occured an error and sudenly deleted some data history on different messengers.


Why I pay 750$ for this product and have such a big problem?

What is the solution?

I have a receipt, original box

Also I can provide you an IMEI an SN.

If it is possible contact me

My e-mail: kvochak.s@gmail.com

Cell phone number is +380502283635 (Viber/iMessage/WhatsApp)

We do not have an official Apple Support in Ukraine, but I need to contact with you.




Thank you


Stanislav

iPhone 11, iOS 14

Posted on Dec 1, 2020 4:34 AM

Reply
Question marked as Best reply

Posted on Dec 1, 2020 4:39 AM

Clear other: https://support.apple.com/en-us/HT211686

Similar questions

5 replies

Dec 1, 2020 6:36 AM in response to steepee

Any photos you sync back to the iphone from a Mac, or PC with iTunes (or iCloud but I steer clear) will be compressed approx 50%

Obviously you need to delete them off the phone during or after importing.

You can select only named albums or folders if you use them.

They also have a safer storage home if you back up your computer.


Videos are not so easy to compress.


Bogus Other of 50-100GB was caused by a bug in ios13 to 13.6


Other of 6GB can be stuff not in standard categories like caches or zip files

Storage error

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