Storage error

Good afternoon,

Sorry for my English

I am from Ukraine (it is Ukrainian language on screenshots)

I have an iPhone 11 64 GB

I bought it in retail Apple Store last year, which is located in Philadelphia, PA.

The main problem is that every day I have an error that it is not enough storage on my iPhone, it is full.

I have already deleted a lot of important information from my device.

I have cleaned a cache

And still there is a lot of trash in the section “Other”, (as you can see on the screen shot total is 5,61 GB)

I don’t understand what is going on

I don’t want restore my iPhone and set up it as a “new iPhone” without restoring it from reservation data copy.

When try to delete some photos and videos, sometimes it doesn't work.

Some times it works, but only for a couple of days. Then the storage section "Other" grow, and free storage is not available.

I have lost a lot on information.

iPhone occured an error and sudenly deleted some data history on different messengers.


Why I pay 750$ for this product and have such a big problem?

What is the solution?

I have a receipt, original box

Also I can provide you an IMEI an SN.

If it is possible contact me

My e-mail: kvochak.s@gmail.com

Cell phone number is +380502283635 (Viber/iMessage/WhatsApp)

We do not have an official Apple Support in Ukraine, but I need to contact with you.




Thank you


Stanislav

iPhone 11, iOS 14

Posted on Dec 1, 2020 4:34 AM

Reply

Similar questions

5 replies

Dec 1, 2020 6:36 AM in response to steepee

Any photos you sync back to the iphone from a Mac, or PC with iTunes (or iCloud but I steer clear) will be compressed approx 50%

Obviously you need to delete them off the phone during or after importing.

You can select only named albums or folders if you use them.

They also have a safer storage home if you back up your computer.


Videos are not so easy to compress.


Bogus Other of 50-100GB was caused by a bug in ios13 to 13.6


Other of 6GB can be stuff not in standard categories like caches or zip files

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Storage error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.