After the most recent iphone update (14.2) some of my older contacts are coming through on whatsapp with a different name to the one they are saved at on the phone. It now comes up when these contacts phone as X or Y - any ideas of how to fix?
iPhone SE, iOS 14
Steph,
Thanks for that additional information.
Since the Caller ID issue occurs with calls in the Phone app as well, check to make sure your iPhone is up to date: Update your iPhone, iPad, or iPod touch
Also, check for any available carrier settings updates: Update your carrier settings on your iPhone or iPad
Thanks!
sx2steph,
Thanks for those additional details.
If the issue only happens with contacts within WhatsApp, reach out to the app developer for further assistance: How to contact an app developer
Take care.
Steph,
Thanks for checking those details.
In order to look into that unexpected Caller ID behavior issue further, reach out here: Get Support
Regards.
Hi there sx2steph,
We understand you're experiencing an issue with contact information in WhatsApp, and we'd like to help point you in the right direction.
Get started here: Can't see contacts
Cheers!
Thanks Bryan, but that isnt the issue. Its older contacts from 10years plus, where the contact name and the whatsapp name are different. Now phonecalls are coming up with two names each time...
thanks!
Hi,
it happens with phonecalls now as well so it isnt just a whatsapp issue.
thanks
Steph
Thanks but all carrier settings are up to date. This only happened recently so assume it an update issue?
Contact name on whatsapp isnt the same as the saved contact name on my phone
