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Rickyleroy Author

Level 1

37 points

Whatsapp contact mystery

I'd like to understand this behaviour in iPhone 11 latest iOS about Whatsapp contact:

I'm using only Gmail contacts and Gmail account is synchronised to contacts.

I can see correctly contact XXX both on iPhone and on Gmail site; this number included the area code.

In Whatsapp when I write new message I cannot browse XXX infact my chat shows only phone number.

It likes XXX contact doesn't belong to Whatsapp.

I solved in Whatsapp in this way:

I added whatsapp contact to the existing contact XXX so I gave twice the same number on the same contact, but the name XXX was changed to YYY.

Can you explain what happened ?

Posted on Jan 19, 2023 6:49 AM

Best reply

Pilerman

Level 4

2,056 points

Posted on Jan 19, 2023 7:14 AM

This seems to be a whatsapp (and google) issue.

I recommend contacting them by following these steps from within that app:

If you have any feedback or questions, please go to WhatsApp > Settings > Help > Contact Us

Hopefully they can get it straightened out for you.

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Whatsapp contact mystery

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