You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes won't recognize my iPhone x

I'm locked out of my iPhone and I'm trying to restore it and then back it up to the latest backup, iTunes won't recognize my iPhone at all. please help, been at it for hours!

MacBook Pro 13″, OS X 10.11

Posted on Dec 1, 2020 7:48 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 7:52 AM

Did you perform the correct gestures while connecting it to your computer? See points #1 & #2 at section "Remove the passcode on iPhone X or later..." in this support guide:--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Is your iTunes updated on your Mac?

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Dec 1, 2020 7:52 AM in response to cliffordatherley55

Did you perform the correct gestures while connecting it to your computer? See points #1 & #2 at section "Remove the passcode on iPhone X or later..." in this support guide:--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Is your iTunes updated on your Mac?

Regards

Giulio

iTunes won't recognize my iPhone x

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.