error downloading software

my phone is not allowing me to download the software update it is an iphone 8 and everytime i try with full battery and wifi connection on it loads for 10mins then says completed then it says i lost connection what can i do?

iPhone 8, iOS 12

Posted on Dec 1, 2020 9:07 AM

Reply
1 reply

Dec 8, 2020 8:54 AM in response to jessflo84

Hey there jessflo84,


Based on your post it sounds like you're having trouble updating to iOS 14 as expected. Is that correct? We'll be happy to help out.


Using the articles below you can try a few steps to help get updated. This includes deleting and redownloading the update, updating over another Wi-Fi network or using a computer to help get the update installed. Take a look.


If your iPhone, iPad or iPod touch won’t update

If you can't update or restore your iPhone, iPad, or iPod touch


Cheers!


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error downloading software

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