iPhone 11 Pro not restoring/updating after stuck in a boot loop

Question

Level 1

4 points

iPhone 11 Pro not restoring/updating after stuck in a boot loop

I have a huge problem with my iPhone 11 Pro. All of a sudden, my iPhone turned off and then it was stuck in the boot loop since. I thought it was a liquid damage but I opened the sim slot and didn't see a red indicator. Then I tried to connect it to my MacBook and to restore it but then it said error code 4013. I am on vacation in Hawaii and there is no apple store here so I tried to contact the apple support. But I can't bring it into a store and can't send it anywhere because then I'd be without my phone. I tried to chat with the support but it won't let me, and when I tried the support calling me they wanted to call me on my phone number which obviously didn't work. I don't know what to do.

Any tips how I can reach the apple support, or how to restore an iPhone 11 Pro with a MacBook Air (2019) after it said error code 4013?

Thank you guys already!

iPhone 11 Pro, iOS 14

Posted on Dec 1, 2020 1:36 PM

Reply

Answer 1

Top-ranking reply

bailier

Community Specialist

Dec 8, 2020 11:53 AM in response to anika0910

Hi anika0910,

We appreciate you reaching out through Apple Support Communities for help with your iPhone 11 Pro and this restore issue you're experiencing. We'd love to look into this with you and help in any way we can.

We've got a great support guide to share with you that has troubleshooting steps to help resolve this specific error message you're seeing. Let us know if you have any questions about this guide:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

If you find that the issue persists, you'll want to reach to to Apple Support via our support site here for further assistance and service options:

Get Support

Have a great day!

Reply

iPhone 11 Pro not restoring/updating after stuck in a boot loop

Similar questions