Where’s my refund?

Hello, I asked for a refund yesterday, and today the status appears as refunded, and mentions that the money was deposited to my account, but it is not seen in my bank account refunded, what is what happens?

Thank you

iPhone 8, iOS 14

Posted on Dec 1, 2020 2:11 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 2:23 PM

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

3 replies
Question marked as Top-ranking reply

Dec 1, 2020 2:23 PM in response to rubina225

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Where’s my refund?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.