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My refund has not been received.

Refund status from Apple says refund has been sent; however, my bank has not received refund. Where is my money?

Posted on Oct 23, 2023 9:29 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 9:59 AM

Refunds can take awhile after being approved. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

1 reply
Question marked as Top-ranking reply

Oct 23, 2023 9:59 AM in response to EditingHelp

Refunds can take awhile after being approved. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

My refund has not been received.

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