I am trying to watch APPLE TV on my AMAZON FIRE TV STICK 4K -getting a dark screen with sound only

Question

I am trying to watch APPLE TV on my AMAZON FIRE TV STICK 4K -getting a dark screen with sound only

I am trying to watch APPLE TV APP on my AMAZON FIRE TV STICK 4K and the screen is dark

the sound works as does the type for sound impairment

(Version 6.1.0.6A142:7.1.0 (android-6A142)

Media Engine 1.530.14:0.1.21-5.9.14

Model Amazon Fire TV Stick 4k

Firmware version: NS6276/2933

OS info: Fire OS 6.2.7.6

Region: US

Network Type: WiFi

I think there is a problem with the download- it sometimes plays a preview but when it comes to the actual show it is a dark screen with sound and typed words for the hearing impaired.

I have killed the app and re-downloaded to no avail.

What's App Apple?

Posted on Dec 1, 2020 5:14 PM

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Answer 1

Dec 8, 2020 6:53 PM in response to FIREAPPLEDARKSCREEN

Hello FIREAPPLEDARKSCREEN ,

Thanks for following up.

Take a look at this article: Apple TV App–Supported Devices. Fire TV Stick 4K (2018) does support the Apple TV app.

For more help with this, check out the following guide: Watch on Amazon Fire TV.

Take care.

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Answer 2

Dec 8, 2020 12:00 PM in response to FIREAPPLEDARKSCREEN

Hello FIREAPPLEDARKSCREEN,

Welcome to Apple Support Communities. It sounds like you're having trouble with watching the Apple TV app using your Amazon Firestick. We are happy to share information that may help.

Take a look at the information in the following articles:

For more help with this, you may need to reach out to Amazon support.

Take care.

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Answer 3

Dec 8, 2020 1:00 PM in response to melissa_m77

Hi there, I appreciate the response but this did not answer my question.

I need to know if my Amazon Fire stick will run or will not run to run the Apple TV App.

Here is the Amazon Fire Stick that I have: (it plays sound but I can get no picture)

(Version 6.1.0.6A142:7.1.0 (android-6A142)

Media Engine 1.530.14:0.1.21-5.9.14

Model Amazon Fire TV Stick 4k

Firmware version: NS6276/2933

OS info: Fire OS 6.2.7.6

Region: US

Network Type: WiFi

Please let me know, and please address my specific device.

Amazon and Apple TV have an agreement/partnership now so both companies should be able to answer this question.

Thank you & Happy Holidays!

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I am trying to watch APPLE TV on my AMAZON FIRE TV STICK 4K -getting a dark screen with sound only

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