You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

josan96 Author

Level 1

4 points

Activation lock

hello, i live in Jamaica and bought an unlock used iphone6 plus 2-3 years ago on amazon. i gave my little brother the phone, unfortunately the screen got cracked and after several tries the phone was disabled. after a few months we fixed the screen and wipe the phone only to see the activation lock came up. i put my icloud email and password seeing that i was using the phone before him did but its saying " your email cannot unlock this iphone" his icloud address said the same. what cam be done to unclock the phone?

iPhone 6 Plus

Posted on Dec 1, 2020 5:45 PM