You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I upgraded to a 12 pro (verizon) about a month ago. I have had more dropped and failed calls in the last month than the last 10 years. It's not happening on other iPhones (also Verizon) in our house (X, 8 and 7) so it's got to be a phone hardware issue. What the heck is going on and how do I fix it? I can't be dropping work calls this often....
It’s a known frustrating issue. Both Verizon and Apple have not been willing to say if it’s their issue. It’s happening on other carriers too though so I think it’s an Apple issue. I got a replacement phone and had the same issues. So now I’m looking at returning my 12 completely and just going back to my 8
It’s a known frustrating issue. Both Verizon and Apple have not been willing to say if it’s their issue. It’s happening on other carriers too though so I think it’s an Apple issue. I got a replacement phone and had the same issues. So now I’m looking at returning my 12 completely and just going back to my 8
Go to Settings > Cellular > Cellular Data Options > Voice & Data
What is checked? If it is set to 5G, this is the most common issue for dropped calls as 5G service is not everywhere yet and if set to 5G, the phone is looking for service it can't find.
If you know you live in an area where there is SOME 5G service change the setting to 5G Auto. If you don't have 5G in your area, set it to LTE.
Another thing. When you got your new phone did you by chance move the Sim Card from your previous phone to your new phone? If you did, you need a Sim Card which is 5G ready. Get a new Sim from your cellular provider.
See if you stop dropping calls.
I made multiple calls today and had multiple (if not at all times) drop calls. I never had this problem for the last 20 years. It's unreasonable, unacceptable and beyond reasonable expectation of any consumer.
This is almost equivalent to false advertising of 5G network. I really don't care much about 5G but making a successful phone call with no drop call is no longer possible.
I wish this can be subject for regulatory scrutiny. Apple and other network carriers are harvesting profits in exchange of consumers dissatisfaction and negative experience.
This is a feature, not a bug. You want your phone to make phone calls? That's an extra fee.
In all seriousness though, there are thousands of people having this issue. I have had an escalated support case open with Apple since mid December and we're still no further along than when I first started. Verizon came out to my area and confirmed they aren't seeing service issues. There's clearly an iPhone issue. Hopefully it can be fixed with software....
I even see slow app response. Same app on iPhone 8 responded on iPhone 12 still spinning. I just switched mine off of 5G completely knowing 5G is not widespread. Let’s see what happens now
I am faccing call drop issue on my Iphone XR
Call Failed/Dropped Calls
