You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

9 points

Factory reset iPhone 7 plus

I can reset all my settings but it won’t let me erase all the data etc (factory reset) how do I do this? As when I click erase all data the cog just spins for ages

iPhone 7 Plus, iOS 13

Posted on Dec 2, 2020 2:12 AM

Reply

Similar questions

6 replies

Level 10

208,584 points

Dec 2, 2020 6:06 AM in response to Jsh1988

No, do not use that option on the iPhone.

You need to connect your iphone to a computer running iTunes, then you need to follow the instructions provided in the support article. Click on the following (written in blue) title:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Regards

Giulio

Reply

Level 10

208,584 points

Dec 2, 2020 2:14 AM in response to Jsh1988

Follow these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Regards

Giulio

Reply

Level 10

208,584 points

Dec 2, 2020 2:42 AM in response to Jsh1988

Have you read the instructions provided in the link (clicking on the title written in blue) that I posted?

Reply

Level 1

9 points

Dec 2, 2020 5:58 AM in response to ProustGiulio

It just does this nothing else happens?

Reply

Level 1

9 points

Dec 2, 2020 2:39 AM in response to ProustGiulio

Thank you this is what I have been doing but nothing happens. It doesn’t ask for a passcode the little loading spinner just continuously spins??

Reply

Level 1

9 points

Dec 2, 2020 12:11 PM in response to ProustGiulio

I don’t have a computer so does that mean I can’t factory reset it?

Reply

Factory reset iPhone 7 plus

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up