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Level 1

9 points

Factory reset iPhone 7 plus

I can reset all my settings but it won’t let me erase all the data etc (factory reset) how do I do this? As when I click erase all data the cog just spins for ages

iPhone 7 Plus, iOS 13

Posted on Dec 2, 2020 2:12 AM

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6 replies

Level 10

207,965 points

Dec 2, 2020 6:06 AM in response to Jsh1988

No, do not use that option on the iPhone.

You need to connect your iphone to a computer running iTunes, then you need to follow the instructions provided in the support article. Click on the following (written in blue) title:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Regards

Giulio

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Level 10

207,965 points

Dec 2, 2020 2:14 AM in response to Jsh1988

Follow these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Regards

Giulio

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Level 1

9 points

Dec 2, 2020 5:58 AM in response to ProustGiulio

It just does this nothing else happens?

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Level 1

9 points

Dec 2, 2020 2:39 AM in response to ProustGiulio

Thank you this is what I have been doing but nothing happens. It doesn’t ask for a passcode the little loading spinner just continuously spins??

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Level 10

207,965 points

Dec 2, 2020 2:42 AM in response to Jsh1988

Have you read the instructions provided in the link (clicking on the title written in blue) that I posted?

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Level 1

9 points

Dec 2, 2020 12:11 PM in response to ProustGiulio

I don’t have a computer so does that mean I can’t factory reset it?

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Factory reset iPhone 7 plus

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