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User profile for user: Mucksiegooma
Mucksiegooma Author
User level: Level 1
17 points

My iPad Air 4 will not shut down with power bottom/volume button combination

I have a brand new iPad Air 4th generation. It does not have a home button so in order to shut it down you have to press either the up or down volume button and hold while pressing and holding the power button so the slider comes up in order to shut down the iPad. This doesn't work, but you can do a forced shutdown by quickly pressing and releasing the up volume, down volume buttons and then holding down the power button. The slide come up and you can shut down the iPad. I believe my iPad is defective. Can someone offer an observation on my situation.


Thank you in advance.

iPad Air, iPadOS 14

Posted on Dec 2, 2020 1:04 PM

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User profile for user: LotusPilot
LotusPilot
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User level: Level 10
294,868 points

Posted on Dec 2, 2020 3:12 PM

Taken directly from Apple documentation:


To turn off iPad, do one of the following:

    • On an iPad with a Home button: Press and hold the top button, then drag the slider.
    • On other iPad models: Simultaneously press and hold the top button and either volume button, then drag the slider.
    • All models: Go to Settings  > General > Shut Down, then drag the slider.


To turn iPad back on, press and hold the top button until the Apple logo appears.


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User profile for user: LotusPilot
LotusPilot
Community+ 2025
User level: Level 10
294,868 points

Dec 2, 2020 3:12 PM in response to Mucksiegooma

Taken directly from Apple documentation:


To turn off iPad, do one of the following:

    • On an iPad with a Home button: Press and hold the top button, then drag the slider.
    • On other iPad models: Simultaneously press and hold the top button and either volume button, then drag the slider.
    • All models: Go to Settings  > General > Shut Down, then drag the slider.


To turn iPad back on, press and hold the top button until the Apple logo appears.


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User profile for user: MichelPM
MichelPM
User level: Level 10
81,407 points

Jan 20, 2021 9:25 AM in response to drbobbit

You cannot even DO a hard reset of the device?

Try the new hard reset procedure for the 2018/2020 iPad Pro/iPad Air 2 models without a Home button.


1. Press and release the volume UP button.

2. Then immediately press and release the volume DOWN button.

3. Then, press and hold the Power button at the top. You will see the Slide to Power off button, but keep on holding down the Power button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your iPad Pro will boot up completely to the iPad Pro’s Lock screen.


Good Luck!

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User profile for user: Mucksiegooma
Mucksiegooma Author
User level: Level 1
17 points

Dec 2, 2020 6:12 PM in response to MichelPM

Nothing happens. I discovered that you have to go to settings, general and scroll down to shut down and press that. I was told by an employee of Best Buy that it seems Apple wants these to be kept on all of the time. I tried holding down the power button and one of the volume buttons, as suggested on line, to no avail. This is a brand new machine and it seems Apple has failed to address this situation, or doesn't require the iPad to be shut down in most cases. I have an answer and will go with it. Thanks for your response.

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My iPad Air 4 will not shut down with power bottom/volume button combination

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