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Big Sur Installation Problems

During the installation of Big Sur on my 2020 iMac comes up with internet connection required at 12min every time I try and install the update, and it stops every time without installing. I have tried with wifi and cable and the same thing happens! I am on OS 10.15.7 and a good broadband speed.

iMac 27″, macOS 10.13

Posted on Dec 2, 2020 1:42 PM

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Question marked as Top-ranking reply

Posted on Dec 2, 2020 2:59 PM

Boot into Safe Mode by booting with the Shift key held down and try installing Big Sur from there.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


1 reply
Question marked as Top-ranking reply

Dec 2, 2020 2:59 PM in response to AndyB61

Boot into Safe Mode by booting with the Shift key held down and try installing Big Sur from there.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Big Sur Installation Problems

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