Apple Mail

Why does Mail crash after I retrieve new mail, then scroll down or up?

Posted on Dec 2, 2020 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2020 10:13 AM

The cause is usually a malformed email message, and complaints are growing increasingly common. It seems to affect older macOS versions, exactly how old is uncertain though. Presumably newer versions of Mail can cope with them while older ones can't.


Press and hold a Shift key while launching the Mail app again. That will launch the Mail app with no message selected. In that manner you may be able to identify the problematic message, and delete it.


If you are unable to find such a problematic message because Mail keeps quitting, the only recourse you may have is to use your email service provider's webmail interface (assuming they offer one) to delete any likely problematic messages.

1 reply
Question marked as Top-ranking reply

Dec 3, 2020 10:13 AM in response to WilECoyote3

The cause is usually a malformed email message, and complaints are growing increasingly common. It seems to affect older macOS versions, exactly how old is uncertain though. Presumably newer versions of Mail can cope with them while older ones can't.


Press and hold a Shift key while launching the Mail app again. That will launch the Mail app with no message selected. In that manner you may be able to identify the problematic message, and delete it.


If you are unable to find such a problematic message because Mail keeps quitting, the only recourse you may have is to use your email service provider's webmail interface (assuming they offer one) to delete any likely problematic messages.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.