Hi SiMoon82,
Thanks for coming to Apple Support Communities for help today. It sounds like you aren't able to get the free Apple Arcade trial after you new iPhone purchase.
Have a look here: Apple Arcade - Three Month Offer.
"You can start your free 3 month subscription to Apple Arcade after setting up your new Apple device. Here’s how to redeem your offer:
- Turn on your new Apple device and sign in with your Apple ID.
- Open the App Store. Tap or click Apple Arcade. And make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.
- The offer should be presented immediately.
- Choose "Get 3 Months Free."
If you still aren't able to redeem the offer, please visit Get Support.
Have a fantastic day!