TP-Link Wifi extender suddenly won't connect the internet to my MacBook Pro

Hi all,

About two days ago my MacBook Pro decided to stop being able to connect to the internet using the TP-Link AC1200 WiFi Extender (RE300). It appears to be connected (the wifi symbol is filled in/turned on) but the internet is not working.

 

Nothing changed, no one touched the extender and I have no idea what happened. I live alone and unless my Pomeranian decided to become a hacker there is no good reason why this should be an issue. I spent hours today trying to deal with TP-Link tech support and it was not a good experience. 

 

Relevant Info:

  • My MacBook Pro is an A1990.
  • I have tested the main wifi (the one I'm extending since it's spotty at times) and it works fine.
  • I have also tried using the extender with my various gadgets and no issues there (both the extender wifi and the main wifi work fine). I've tested the wifi extender on my Android phone, iPad tablet, another MacBook Pro, a Dell Windows laptop, a few Google Nests/Minis and two Roku TVs. Everything is working.
  • TP-Link Model: RE300 / Hardware Version: V1 / Firmware Version: 1.0.5 Build 20191114 Rel. 34543

 

I live in the basement of a house so I have no option for wired internet (to mess with a router) and I'm reluctant to reset the extender as I'd have to deal with my landlord and get into her office to get it talking to the extender again. Plus I don't want to mess up all the other gadgets in my house as everything else is currently working. I'd do it as a last resort but I'm thinking this may be a Mac issue? Not sure.

 

I've tried a few things including:

  • Taking the extender out for a few minutes and plugging it back in. No dice.
  • Removing the extender wifi network option from the list of available networks (xxx_EXT) to connect to and reconnecting it. No dice.
  • Wiping the wifi settings from the Mac. No dice.

 

I'd appreciate any suggestions as it appears that it's my MacBook Pro but I don't know how to get the two talking and working again.

 

Thanks!

MacBook Pro 15″, macOS 11.0

Posted on Dec 3, 2020 3:10 AM

Reply
1 reply

Dec 9, 2020 9:02 AM in response to graphixgurl747

Hi graphixgurl747,


Connectivity is definitely important, and we're happy to help out! As we understand it, your Mac doesn't connect, but other devices do, and you've done some troubleshooting already, correct?


When you say you wiped the Wi-Fi settings and also removed the Wi-Fi network option, what were the exact steps you used? Did you "forget" the network, or did you remove and re-create a network location in System Preferences > Network?


In your situation, since the router isn't easy to access, you might want to try the tests below in order to narrow this down and rule out possible software issues.


First, how does it work in safe mode? How to use safe mode on your Mac. After testing in safe mode, click Apple menu () > Restart to get back to normal, and then use the steps in the following link to create a temporary administrator account: Set up users, guests, and groups on Mac. Then test it there, and let us know how both tests go.


Take care.

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TP-Link Wifi extender suddenly won't connect the internet to my MacBook Pro

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