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darby87 Author

Level 1

4 points

Frozen/ wont shut off

I just ended a FaceTime call and the screen is frozen. I cannot open any apps or shut my phone off. I tried the volume up released, volume down release and then power button and nothing is working. Please help.

iPhone XR

Posted on Dec 3, 2020 12:36 PM

Top-ranking reply

ChrisJ4203

Level 10

230,666 points

Posted on Dec 3, 2020 12:38 PM

See this, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Frozen/ wont shut off

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