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dianabaur Author

Level 1

4 points

Big Sur Crash

Hi. I downloaded big sur yesterday and my MacBook air 11 inch crashed. I can't get it to start up with any of the key suggestions. It turns on, but the screen is blank. If I leave it on long enough the file with the question mark appears. But still no reaction to any of the start up key combinations. Ideas?

MacBook Air

Posted on Dec 4, 2020 2:00 AM

Top-ranking reply

PRP_53

Level 10

91,765 points

Posted on Dec 4, 2020 2:27 AM

Press and hold the power button for about 10 seconds.
Press and release the power button, then immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
If you still see a blank screen after about 20 seconds, contact Apple Support.

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Big Sur Crash

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