MacOS Big Sur installation

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Level 1

8 points

MacOS Big Sur installation

I have issue with the MacOS Big Sur installation. it has been 6 hours and counting and there is the white spinning wheel on the black screen. Any advise what should I do? It is MacBook Air 2015

MacBook Air

Posted on Jul 19, 2021 8:19 AM

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Answer 1

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Tesserax

Level 10

152,302 points

Jul 19, 2021 9:18 AM in response to najibmy

Sorry, you did state that. Just missed it. Doh!

I suggest the following:

Power-down your MBA.
If possible, try connecting your notebook by Ethernet to your router or Ethernet switch.
Boot up in Safe Mode.
Try upgrading again.

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Answer 2

Old Toad

Level 10

210,603 points

Jul 19, 2021 9:53 AM in response to najibmy

If you're still having problems with Big Sur downloading and installing try going to the App Store, search for Big Sur and download from there. You can do this from the Safe Mode as Tesserax suggested.

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Answer 3

najibmy Author

Level 1

8 points

Jul 19, 2021 8:44 AM in response to Tesserax

Apologies. It is 2015 model. Stated on my question. Just the issue is on the white spinning wheel. I don’t have any space issue and the installation is already about 6 hours plus. Should I press the power button longer to force restart or is there any other alternative you can advise?

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