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iPhone 12 (iOS14) can't change volume on speaker phone

How do I change the volume when use the phone in speaker phone (Speaker in the audio button).


Previous models the buttons on the side of the phone would adjust the volume. (not for me)


Nothing in Control panel adjust the speaker volume when making calls


Nothing in setting adjust "speaker" volume when making calls


Please help! The Disney hold music is getting me!!

iPhone 12 Pro, iOS 14

Posted on Dec 4, 2020 7:01 AM

Reply
4 replies

Dec 10, 2020 8:46 AM in response to StortoMan

Hello StortoMan.


Welcome to Apple Support Communities. We understand that you want to be able to change the volume with the buttons. We are happy to help.


Please go to Settings > Sounds & Haptics > Ringer And Alerts > Change with Buttons and toggle on. Here’s more information on adjusting volume: Adjust the volume on iPhone - Apple Support


Let us know if you have further questions.


Take care.

Dec 23, 2020 8:35 PM in response to MoonJ.

I am experiencing this same issue. Unfortunately I am still experiencing the same issue after trying your recommendation.


The volume keys appear to work for other functions like taking a screeenshot, just not for changing the volume. The issue exists whether on a phone call, in an an app or just on the home screen. I have had the phone for 5 days and have not yet been able to use the volume keys to change the volume in any situation.


Further support would be greatly appreciated.


Thanks!

iPhone 12 (iOS14) can't change volume on speaker phone

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