Poor 4k Quality

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8 points

Poor 4k Quality

I have an LG 4k CX OLED TV which has Apple TV + app. When I try to stream movies that note they are 4k with HDR/Dolby Vision support, my TV notifies me if it is HDR/Dolby Vision content, but the actual picture quality is terrible. If I pop in the Blu Ray from when we received the digital copies, the Blu Ray disc has better picture quality. 4k content on Netflix and Disney + are vastly superior. Is there a setting I forgot to adjust or missed for this app to explain the subpar picture quality?

Posted on Dec 4, 2020 11:15 AM

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Answer 1

karina184

Community Specialist

Dec 10, 2020 10:20 AM in response to rflewis30

Hello, rflewis30!

Thanks for using Apple Support Communities! From your post, it sounds like you're having trouble with the video quality when using your Apple TV+ app on your LG TV.

We recommend starting with the steps in the following support article which will help get you pointed in the right direction to get the best picture possible:

About 4K, HDR, and Dolby Vision on your Apple TV 4K - Apple Support

Feel free to reply for continued support.

All the best.

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Answer 2

Dec 23, 2020 8:49 AM in response to rflewis30

Did you ever find a fix for this?

have the same problem i think, the picture quality looks like its about 320p content on mine and can only find a setting to restrict it to SDTV quality.

also tried running the app on an xbox one x, here the quality seems to run between 720p and 1080p, not near the level of quality on netflix and disney+

Shame the link Karina provided was for a apple TV 4k unit, our app is build-in to the tv itself

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Poor 4k Quality

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