Restore Ipad

I can't get into my ipad b/c I forgot screen password. I'm trying the restore/update with my Microsoft Surface computer but keep getting error code 4010. Any suggestions?

iPad Pro, iPadOS 13

Posted on Dec 4, 2020 5:28 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2020 10:46 PM

Even though MS Surface computers run Windows, NOT sure if you can restore an iPad using one of these.

If you can, you need to install the latest iTunes version for Windows PC from Apple ( and NOT from the MS Store ) into your Surface computer and do the iPad restore through iTunes and iPad/iOS DFU mode.



Best of Luck to You!

1 reply
Question marked as Top-ranking reply

Dec 4, 2020 10:46 PM in response to wel09mar

Even though MS Surface computers run Windows, NOT sure if you can restore an iPad using one of these.

If you can, you need to install the latest iTunes version for Windows PC from Apple ( and NOT from the MS Store ) into your Surface computer and do the iPad restore through iTunes and iPad/iOS DFU mode.



Best of Luck to You!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Restore Ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.