can't listen to voicemail

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MedAvenue Author

Level 1

5 points

can't listen to voicemail

I receive voicemail text but cannot listen to VM

iPhone 6s Plus, iOS 14

Posted on Dec 5, 2020 9:14 AM

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Answer 1

Top-ranking reply

Alwayswantingtohelp1

Community Specialist

Dec 11, 2020 5:21 AM in response to MedAvenue

MedAvenue,

Are you able to call your own phone number and listen to your voicemails? If so, you can listen to your voicemails. To help resolve the issue with your iPhone Phone app not allowing you to listen to your voicemails, if you haven't already, quit the Phone app and restart your iPhone as described below:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support

Take Care.

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Answer 2

MedAvenue Author

Level 1

5 points

Dec 10, 2020 7:14 PM in response to Alwayswantingtohelp1

Thanks for your response. I didn't have this problem until I updated to 11.0.1. The phone app shows that I have two VM messages, which is correct. Tapping through to VM, I can see my two messages, one of which was transcribed, so I can read it. The other states "unable to transcribe this message. I can tap to read VM, but cannot listen, even by lifting the phone to my ear. After reading the VM, the banner showing "2" remains. The only way I can get the banner to disappear is to delete the message, which I don't always want to do. I have no other issues with this phone. Any suggestions? Will there be an update to correct this problem? Thank you!

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Answer 3

MedAvenue Author

Level 1

5 points

Dec 11, 2020 6:42 AM in response to Alwayswantingtohelp1

Thank you so much! I followed both steps. After restarting, the phone app worked as it's supposed to work.

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Answer 4

Dec 10, 2020 4:19 PM in response to MedAvenue

Hello MedAvenue,

Thank you for using Apple Support Communities!

We understand from your post that you cannot listen to your voicemails. What happens when you try to listen to your voicemails? Do you receive an error message? If so, what is the exact error message? If you are using the steps from this article to check your voicemail what happens?

Check your voicemail on iPhone - Apple Support

Best Regards.

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can't listen to voicemail

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