Change screen time out time.

J125G48,

Guided Access is a feature that allows you to limit use on your iPhone to a single app. We were looking at the Auto-Lock options here to see if they displayed the same options you had in Display & Brightness. Since you have all the options here, let’s look at reasons why they are missing from the main Settings panel.

The Default option at the top of the Guided Access > Display Auto-Lock page should be the only one that mirrors your general settings. If you had Guided Access enabled and Never chosen, yet your screen still locked after five minutes, something is definitely impacting your Auto-Lock features.

Did you check to see if you had a VPN or other profile installed? If you don’t, restoring your software may be the only resolution.

Enjoy your weekend!

Hi, J125G48.

If we understand correctly, you have an iPad Pro running iPadOS 14.2, and you’re experiencing a few concerns. It sounds like you no longer see the FaceTime app and you’re not able to adjust Auto -Lock to Never in Settings. If we’re on the same page we’d like to learn more to see how we can help. 

Did your iPad Pro have FaceTime previously? If it did, try doing a search for the FaceTime app to see if it detects that FaceTime is still installed. 

Use Search on your iPhone, iPad, or iPod touch - Apple Support

If you see the FaceTime app, it should tell you if it's in a folder. If you don’t see it, try downloading it again from the App Store:

Download apps and games from the App Store - Apple Support

Regarding Auto-Lock, what do you see when you navigate to Settings > Display & Brightness > Auto-Lock? If your iPad Pro is a model that uses Face ID instead of Touch ID, you might also check Attention Awareness features:

About Attention Aware features on your iPhone X or iPad Pro - Apple Support

We also always suggest a simple restart to resolve many issues.

Restart your iPad - Apple Support

We appreciate you taking the time to post in the Apple Support Communities.

Warmest Regards.

J125G48,

You're absolutely right! You said "Face ID" and we read "FaceTime". Thank you very much for pointing that out.

We understand being nervous about backing up your iPad and restoring the software. You may have already tried these steps with Apple Support, but we know how intrusive it can be when the the display locks before we're ready. If you haven't already, you might try these:

Go to Settings > Accessibility > Guided Access (enable) > Display Auto-Lock, what do you show here?

Also, if you have any type of VPN, Exchange, or mobile management profile set up on your iPad it could be impacting options we would normally see in Settings.

Finally, try to Reset All Settings before completely restoring your iPad. This will restore you settings to defaults without actually removing any of your data. You'll have to set up your Wi-Fi networks, Home Screen, Privacy and Location settings, and your saved credit cards, but it may also resolve the issue for you before taking the steps to restore.

This article explains both processes:

Return iPad settings to their defaults - Apple Support

We're also happy to help you create a backup and restore as suggested by Apple Support if you need an extra hand.

Best Regards.

J125G48,

Thank you for checking for a profile. If you don't see the option for Profiles at Settings > General that indicates that you don't have any profiles installed. However, we've noticed other Apple Support Communities that have discovered their Auto-Lock settings are being impacted by an Exchange account installed on their device.

How to set auto-lock to never? - Apple Community

If possible, you might reach out to your Exchange administrator for suggestions from here.

Best Wishes.