I tried to update my iMac, but now it's frozen
I tried to update my iMac, but now it's frozen. How do I unfreeze it?
iMac 27″, macOS 10.13
I tried to update my iMac, but now it's frozen. How do I unfreeze it?
iMac 27″, macOS 10.13
OK. Reboot holding down the SHIFT key. Does the help?
If not, reboot holding down Command-R to enter recovery mode. Then run Disk Utilities > First Aid to check your internal drive for corruption.
Also: Do you have a Time Machine backup of your entire drive?
OK. Reboot holding down the SHIFT key. Does the help?
If not, reboot holding down Command-R to enter recovery mode. Then run Disk Utilities > First Aid to check your internal drive for corruption.
Also: Do you have a Time Machine backup of your entire drive?
jackibwriter wrote:
I tried the first option, holding down the SHIFT key. No luck.
Stopped at 10% again?
I also tried the second option. No luck.
Did it go into recovery try mode or stick at 10% again?
I'm not sure what a Time Machine backup is...?
An external disk drive that you run the built in Time Machine software; it keeps a copy of all your data so if you need to, you can erase the drive and restore all your data.
Reboot (Hold down the power button until it turns off - then press again to restart.
I tried that, several times, but then it ends up on the screen where it's trying to start but just stays there.
Does the progress bar appear but stick at 70-99%?
It doesn't even get to that point. It stays at around 10%, and then goes black, and then tries to cycle on again, etc.
I tried the first option, holding down the SHIFT key. No luck. I also tried the second option. No luck. I'm not sure what a Time Machine backup is...?
No, but you can bet I'll be getting this ASAP...as long as I can get my computer to start!!
I tried to update my iMac, but now it's frozen