Iphone 12 pro max speaker issue?

Hi. I have the issue with my 12 pro max - hiss-sounds in videos sound awful for the hearing, something like when scratching plate with a knife, most of all, the sound "s". Checked with multiple people with different noise perception and all agreed that it sounds hurty. The same music-videos on youtube, online audiobooks in safari, stories on instagram sound fine on my old 8 plus. Looking forward to any solutions, thanks.

Posted on Dec 6, 2020 12:21 PM

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2 replies

Dec 11, 2020 4:54 PM in response to Linki_ua

Hello Linki_ua,


We understand you are hearing hissing during videos on your iPhone. You’re in the right place, we’d be glad to assist in seeking a solution.


Do you hear this sound with apps not using video? Do you get the hissing sound with headphones connected?


This resource may help: If you can't hear any sound or hear distorted sound from your iPhone, iPad or iPod touch speaker


Take care.

Dec 29, 2020 5:01 AM in response to raina_b22

Hello raina_b22,


I hear this sound in audio messages in social apps and videos, and in videos in my gallery, recorded with stereo sound enabled. Some records sound good but most - when there's [s] or [sh] sound in speech or music - it sounds like equalizer settings for high-pitched sound are too high, leading to distortion. I'm not using headphones but I'll try to find one to check today.

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Iphone 12 pro max speaker issue?

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