I was charged for fitbit premium when I had the option for 90 day trial. It is my second fitbit. But I had no option to not have the trial? They charged me I don’t want it? How do I get my refund back
iPhone 11 Pro Max, iOS 14
I used the trial before when I had my first fitbit and it got stolen in the summer. I had saved up for this one so when it said today I can have a free trial whilst setting up I clicked yes. Why say I can have the option of a free trial then to charge me? Now I can see now it’s applicable to new users? That’s not cool, that’s a bit cheeky. I don’t want to pay. So don’t offer me the free trial so bluntly and in the fine print say it’s for new users. I want my money back :(
Nobody on these boards can grant refunds; most of the people who answer questions here are other customers, not Apple employees. Contact Apple as described above.
(187623)
Thank you Neil. I have contacted Apple. Just a little annoyed. Felt a bit cheated otherwise I wouldn’t of subscribed to be charged.
Thank you for your response and help.
I was charged for subscription when was offered trial
