Mail names reversed

Since the iOS 14.2 update the name in each Mail item have been reversed. For example, Apple Store appears as “Store Apple”. This is very confusing. When will it be fixed?

iPad Pro 11-inch Wi-Fi

Posted on Dec 6, 2020 2:27 PM

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Posted on Dec 6, 2020 2:36 PM

In your example, might “Apple Store” be one of your contacts? I suspect that’s very likely. In that case, check Settings > Contacts > Display Order.

13 replies

Dec 6, 2020 3:23 PM in response to Kathryn Jones

Kathryn Jones Said:

"It never happened until iOS 14.2 so I doubt it’s the email provider. I think it’s an Apple glitch."

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Report this to Apple:

Do your Part: What you describe, indeed seems like a bug of sorts. So, report it to AppleApple wont get back to you directly, but the more feedback Apple receives on this, the more likely they may consider it.

  1. Go Here: Feedback - iPad - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Proceed form there as necessary

Dec 7, 2020 3:19 PM in response to Kathryn Jones

I fixed the issue with the Mail names on my iPad Pro, but I’m not particularly pleased with the solution:

If on the iPad Pro I go to Settings/Contacts and set up the Sort Order as “Last Name then First Name” and the Display Order as “First Name then Last Name”, then names appear correctly in the Mail app EVEN THOUGH though the Senders’ names aren’t in my Contacts list.

(In the Contacts list I prefer to see BOTH the Sort order and the Display order as “Last Name the First Name”.)


More info...I have an iPhone 6 and due to its age it will only update to iOS 12.4.9. On it both the Contacts Sort Order and the Display order is “Last Name then First Name” and the problem in Mail with names that I experience on the iPad Pro doesn’t appear on the phone.


I continue to think this situation is a “feature” with the recent iOS. Guess I’ll just have to live with it or switch to using gMail on my iPad. I use gMail on my computer but prefer Mail on the iPad.


Thanks for trying to help.


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Mail names reversed

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