Missing large video

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Level 1

8 points

Missing large video

I switched phones and put a large video (hour and a half long) on the old phone into icloud via the icloud drive. It's not there. It's not anywhere: hidden, recently deleted, etc. Help!

iPhone XS, iOS 14

Posted on Dec 6, 2020 4:08 PM

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Answer 1

Best reply

zinacef

Level 10

88,425 points

Dec 7, 2020 10:20 AM in response to Snowynight82

Videos should be stored in iCloud Photos not iCloud Drive.

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Answer 2

Snowynight82 Author

Level 1

8 points

Dec 7, 2020 11:06 AM in response to zinacef

Well, it’s not there either. The tech support told me to put it in the drive because of the size.

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Answer 3

zinacef

Level 10

88,425 points

Dec 7, 2020 11:12 AM in response to Snowynight82

Then it sounds like it didn't fully sync with iCloud. Do you still have access to the original video?

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Answer 4

Snowynight82 Author

Level 1

8 points

Dec 7, 2020 11:28 AM in response to zinacef

No, I can’t find it anywhere. I was switching to a new phone, so the tech had me save that video to the iCloud Drive to ensure I still had it after the switch, but it’s not there.

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