You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 11- apps sellected for mobile data switching off

If I select mobile data for certain apps, as soon as i re-open phone or even select another app the previous one deselects itself..

Ive done usual, forced re-start. all updates current, carrier details , turned to airplane mode then off and reboot. You name it ive tried them all that ive read and nothing works.

very frustrated.

Posted on Dec 6, 2020 9:21 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2020 10:08 AM

Hey there Malbino,


It's important to be able to switch on cellular data for the apps you wish to use with it, along with it remaining enabled until you choose to do otherwise.


You've also tried some amazing steps to get this resolved, as it's the same ones we would've recommended.


As you mentioned one of the steps was updating your iPhone, depending on your model, the latest would be iOS 14.2.1(for iPhone 12 models), or iOS 14.2(for iPhone 11 and other newer models). If you already have the latest one for your own model, we recommend reaching out to Apple Support here: Get Support


Cheers.

2 replies
Question marked as Top-ranking reply

Dec 12, 2020 10:08 AM in response to Malbino

Hey there Malbino,


It's important to be able to switch on cellular data for the apps you wish to use with it, along with it remaining enabled until you choose to do otherwise.


You've also tried some amazing steps to get this resolved, as it's the same ones we would've recommended.


As you mentioned one of the steps was updating your iPhone, depending on your model, the latest would be iOS 14.2.1(for iPhone 12 models), or iOS 14.2(for iPhone 11 and other newer models). If you already have the latest one for your own model, we recommend reaching out to Apple Support here: Get Support


Cheers.

iphone 11- apps sellected for mobile data switching off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.