When importing photos from iPhone, there are two different versions of each photo that appear in Image Capture

Question

When importing photos from iPhone, there are two different versions of each photo that appear in Image Capture

We have an iPhone 11 Pro Max. When we try and import photos to either of our iMacs, there are two versions of each photo that are shown. The two versions have different sizes and the colors are different. There is an E added to the duplicate.

The first time we recall this happening was after an iOS update months ago. We have Lightroom, and can adjust the photos ourselves. We would just like one version to appear, without the iPhone appearing to make adjustments. When we import from a digital camera, there is only one version presented for import.

What is causing this?

Thanks.

iPhone 11 Pro Max

Posted on Dec 7, 2020 7:41 AM

Reply

Answer 1

Corrie84

Community Specialist

Dec 12, 2020 1:18 PM in response to Computer Larry

Hello Computer Larry,

We see that you have some duplicate files that are showing some differences. Do you happen to use iCloud Photo Library with optimized storage? Details are here:

Set up and use iCloud Photos - Apple Support

What optimized storage does is keeps a lower resolution file on your device, and then you can download a higher resolution file from the cloud. It reduces the amount of storage that your photos take on your device.

Thanks for using Apple Support Communities!

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Answer 2

sterling r

Community Specialist

Dec 16, 2020 10:23 AM in response to Computer Larry

Thanks for getting back to us, Computer Larry,

To look into this in detail with you, we would recommend that you Get Support from Apple in your area.

Take care!

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Answer 3

Dec 13, 2020 8:19 PM in response to Corrie84

iCloud Photos has been turned off for a long time, preceding the appearance of the duplicates.

Photo Stream is turned off

Shared Albums is on

I'm wondering what the E has to do with the duplicates. We haven't edited any photos on the iPhone.

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When importing photos from iPhone, there are two different versions of each photo that appear in Image Capture

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