You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

BassMule Author

Level 1

10 points

catalina 10.15.7

NeoOffice app hangs, not even force quit closes it. I restart, and restart takes six minutes! I've tried resetting PRAM and SMC; tried command R and got schematic pictures of my keyboard and mouse. Any other ideas?

iMac 21.5″, 10.15

Posted on Dec 7, 2020 9:24 AM

Top-ranking reply

Old Toad

Level 10

210,597 points

Posted on Dec 7, 2020 1:35 PM

Boot into Safe Mode by booting with the Shift key held down and try NeoOffice from there. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;

Verifies your startup disk and attempts to repair directory issues, if needed

Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

Prevents Startup Items and Login Items from opening automatically

Disables user-installed fonts

Deletes font caches, kernel cache, and other system cache files

View in context

catalina 10.15.7

Similar questions