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BassMule Author

Level 1

10 points

catalina 10.15.7

NeoOffice app hangs, not even force quit closes it. I restart, and restart takes six minutes! I've tried resetting PRAM and SMC; tried command R and got schematic pictures of my keyboard and mouse. Any other ideas?

iMac 21.5″, 10.15

Posted on Dec 7, 2020 9:24 AM

Top-ranking reply

Old Toad

Level 10

210,455 points

Posted on Dec 7, 2020 1:35 PM

Boot into Safe Mode by booting with the Shift key held down and try NeoOffice from there. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;

Verifies your startup disk and attempts to repair directory issues, if needed

Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

Prevents Startup Items and Login Items from opening automatically

Disables user-installed fonts

Deletes font caches, kernel cache, and other system cache files

View in context

catalina 10.15.7

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