I broke my screen. Phone still recognizes face and touch screen functions. Message states I must update software but the phone will not allow me to turn on wifi. I need to backup data and transfer to new device. Any options outside wifi?

Question

I broke my screen. Phone still recognizes face and touch screen functions. Message states I must update software but the phone will not allow me to turn on wifi. I need to backup data and transfer to new device. Any options outside wifi?

iPhone 11 Pro, iOS 14

Posted on Dec 7, 2020 11:05 AM

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Answer 1

frazzm737

Level 9

55,506 points

Dec 7, 2020 11:22 AM in response to seekingexpertadvice

With a broken screen, there is little you can do until it is replaced. Hopefully you have a back-up as now it is too late to create one. Make an appointment at your nearest Apple Store for an evaluation and explanation of your options.

Apple Store - Find a Store - Apple

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I broke my screen. Phone still recognizes face and touch screen functions. Message states I must update software but the phone will not allow me to turn on wifi. I need to backup data and transfer to new device. Any options outside wifi?

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