iPhone 11 Pro Max - Apple Music Crashing Issue.

Hi all,


Every now and again when my phone is asleep and playing music via my wireless earbuds, I wake the screen but the music will stop, followed by a black screen with the typical white loading “cog” symbol in the middle.


After about 5 seconds, it returns back to my Lock Screen and the Apple Music control Centre has disappeared from the Lock Screen but not from my app lineup. When I then click on the app once I’ve unlocked it, the app refreshes and launches once again as if it were never open.


Any ideas would be greatly appreciated;

Jack.

iPhone 11 Pro Max, iOS 14

Posted on Dec 7, 2020 5:04 PM

Reply
1 reply

Dec 12, 2020 7:15 PM in response to Jack_Shotton71

Hello and welcome to Apple Support Communities, Jack_Shotton71.

If we understand your post correctly, your iPhone sometimes restarts when you've been playing music and then unlock your iPhone. We’d like to help.


Follow the steps in this article:


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly


Let us know if that resolves this issue for you.


Thanks for using the Apple Support Communities.

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iPhone 11 Pro Max - Apple Music Crashing Issue.

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