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toothbrush34 Author

Level 1

10 points

My Apple music will not play music when phone is closed or "sleeping"

Why is my Apple music stop play music when my iPhone XR is closed or "sleeping"? The music is playing when phone is active (when the screen is on) then when you hit the side button or the screen goes to sleep music stops. Any and all other apps do not have this issue. usually this is solved by turning the phone off and on, but today nothing is working. Is there a permanent fix to this nuisance?

iPhone XR, iOS 15

Posted on Mar 1, 2022 12:32 PM

Top-ranking reply

AppleJen77

Community Specialist

Posted on Mar 2, 2022 9:11 AM

Greetings toothbrush34,

Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with playing your Apple Music when your device is locked. Since this is affecting the Music app, take a look at these steps first:

Close the Music app: How to force an app to close on your iPhone, iPad, or iPod touch
Try again to play music with a locked screen.

If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:

"Delete a built-in app from your device

1. On your iOS or iPadOS device, touch and hold the app.
2. Tap Rearrange Apps.
3. Tap in the upper-left corner to delete the app.
4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.

Restore a built-in app that you deleted

1. On your iOS or iPadOS device, go to the App Store.
2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
3. Tap to restore the app.
4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."

Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch

Let us know the results and have a great day!

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My Apple music will not play music when phone is closed or "sleeping"

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