Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple music will not play music when phone is closed or "sleeping"

Why is my Apple music stop play music when my iPhone XR is closed or "sleeping"? The music is playing when phone is active (when the screen is on) then when you hit the side button or the screen goes to sleep music stops. Any and all other apps do not have this issue. usually this is solved by turning the phone off and on, but today nothing is working. Is there a permanent fix to this nuisance?

iPhone XR, iOS 15

Posted on Mar 1, 2022 12:32 PM

Reply
Question marked as Best reply

Posted on Mar 2, 2022 9:11 AM

Greetings toothbrush34,


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with playing your Apple Music when your device is locked. Since this is affecting the Music app, take a look at these steps first:



If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:


"Delete a built-in app from your device

    1. On your iOS or iPadOS device, touch and hold the app.
    2. Tap Rearrange Apps.
    3. Tap  in the upper-left corner to delete the app.
    4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.


Restore a built-in app that you deleted

    1. On your iOS or iPadOS device, go to the App Store.
    2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
    3. Tap  to restore the app.
    4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."


Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


Let us know the results and have a great day!

1 reply
Question marked as Best reply

Mar 2, 2022 9:11 AM in response to toothbrush34

Greetings toothbrush34,


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with playing your Apple Music when your device is locked. Since this is affecting the Music app, take a look at these steps first:



If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:


"Delete a built-in app from your device

    1. On your iOS or iPadOS device, touch and hold the app.
    2. Tap Rearrange Apps.
    3. Tap  in the upper-left corner to delete the app.
    4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.


Restore a built-in app that you deleted

    1. On your iOS or iPadOS device, go to the App Store.
    2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
    3. Tap  to restore the app.
    4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."


Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


Let us know the results and have a great day!

My Apple music will not play music when phone is closed or "sleeping"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.