Can’t get previous owner Apple ID removed. It says account locked

Setting up previously owned Apple TV 3rd generation. It says account locked. When I try to remove their ID and add mine, it says ICloud not available, and goes back to previous owner ID. Help please.

Posted on Dec 7, 2020 5:43 PM

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Posted on Dec 7, 2020 5:53 PM

You can reset the device to factory settings to remove any data on the previous user.

Reset or restore your Apple TV to its factory settings - Apple Support

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Can’t get previous owner Apple ID removed. It says account locked

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