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Blue Screen at Shutdown


Just took this Apple refurbished MacBook Air today out of the box. Ive updated to Big Sur, this screen is what shows up during shutting down. Any idea what this could be?

MacBook Air

Posted on Dec 7, 2020 8:34 PM

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Question marked as Best reply

Posted on Dec 13, 2020 11:06 AM

Hi bmas03.


 Start by doing a safe boot of the Mac. This will clear some cache files, turn off some system extensions and log-in items and give you a good foundation. After doing the safe boot, reboot normally and test.


How to use safe mode on your Mac


This presents as most likely a software issue, but if the process above does not resolve the issue then there is one last step you'll want to take in order to really isolate the issue to software. This would involve re-installing macOS Big Sur and then testing again.


How to reinstall macOS


If this behavior persists even after re-installing Big Sur, you'll want to reach out to Apple Support to discuss options for a possible hardware issue.


Contact Apple for support and service


Cheers.

5 replies
Question marked as Best reply

Dec 13, 2020 11:06 AM in response to bmas03

Hi bmas03.


 Start by doing a safe boot of the Mac. This will clear some cache files, turn off some system extensions and log-in items and give you a good foundation. After doing the safe boot, reboot normally and test.


How to use safe mode on your Mac


This presents as most likely a software issue, but if the process above does not resolve the issue then there is one last step you'll want to take in order to really isolate the issue to software. This would involve re-installing macOS Big Sur and then testing again.


How to reinstall macOS


If this behavior persists even after re-installing Big Sur, you'll want to reach out to Apple Support to discuss options for a possible hardware issue.


Contact Apple for support and service


Cheers.

Dec 13, 2020 6:17 AM in response to bmas03

Hello bmas03 and welcome to Apple Support Communities.


It looks like no one has responded to your question. Here are a couple things that might help others answer your question:


You mentioned both a Big Sur install and this appearing at shutdown. The Mac will reboot at least once during the install. Did you see this screen at that point? Or was it only when shutting down after Big Sur was installed?


Cheers.

Blue Screen at Shutdown

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