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Deactivated Voice icon

My voice call icon is deactivate while I am getting a call or try to make a call. Literally I cannot hear the callers or they cannot hear me unless I am using the AirPod or earphone. I did reset the network, hardware reset and also switched on/off but it still doesn’t work. I the software is updated which is IOS 14.2. What is here the problem? Can anyone help please?

Posted on Dec 8, 2020 1:42 AM

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Posted on Dec 8, 2020 2:38 AM

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support


If you have distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

1 reply
Question marked as Best reply

Dec 8, 2020 2:38 AM in response to xeloie

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support


If you have distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

Deactivated Voice icon

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