iPhone opens photo app on iMac but goes into a loop of being recognised

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iPhone opens photo app on iMac but goes into a loop of being recognised

when I connect my iPhone 7+ 14.2 to my iMac Catalina I OFTEN - but not always- get stuck in a loop where the app recognises the phone & say preparing to download photos & the iMac charges my phone but then the charging stops and the phone is no longer recognised by photos app. This repeats continually every second. I have tried all the usual ideas - changing USB port & restarting the mac. Once it starts looping I have only one alternative : Unplug the phone. Any ideas ?

iMac 27″, macOS 10.15

Posted on Dec 8, 2020 3:02 AM

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Answer 1

Top-ranking reply

SnickZ.

Community Specialist

Dec 13, 2020 8:09 AM in response to Pete3rdfloor

Hi Pete3rdfloor,

We appreciate you reaching out to us. We are committed to making sure that you get the most out of your Apple devices, rest assured that we’ll do our best to assist you.

Are you using the steps in the article below to connect your iPhone to your iMac?

Sync content between your Mac and iPhone or iPad

Have you had the chance to use a different Lightning cable? If yes, are you experiencing a similar issue?

Have you had the chance to make sure that the charging port of your iPhone is free of any dirt or debris?

Have you had the chance to connect a different iOS or iPadOS device to your iMac? If yes, are you experiencing a similar issue?

Do you have other accessories that are connected to your iMac? Does the issue persists if you remove the other accessories?

Please keep us posted!

Take care!

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Answer 2

Pete3rdfloor Author

Level 1

9 points

Dec 13, 2020 11:44 PM in response to SnickZ.

Thank you for your reply. I realised shortly after posting my question that it was in fact the cable that was at fault. The problem has now been resolved.

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iPhone opens photo app on iMac but goes into a loop of being recognised

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