Big Sur Update not Working

This is not Apple support and we do not work for Apple, so threats are not very helpful on an online user to user volunteer site. And it would not be "my" or "our" manager.

Having said that: she does have a backup, right? Everyone needs to have a backup. If you do, you can revert.

I have also heard that the latest update is now ok, but I cannot be 100% sure about that, so it may be best to check with actual Apple support to make sure.

And, you need to check before you download something. I never do automatic downloads - I always check and do as much research as I can beforehand.

This is happening to me too! I have a 2013/2014 MacBook Pro and can’t get out of the update loop. So far, I’ve let it try and fail twice. I tried both methods to get into safe mode and it looked like it was working but I’m back on the black update loading screen. I’ve spent a couple hours on this tonight and can’t escape the update. I’ve shut down my computer for the night. What can I do to get out of this and use my laptop on the previous operating system?

I’m having same issue and can’t get to safe mode nor get out of the loop for it to try the install only to fail. I purchased my system in 2020. Can someone advise? Ridiculous Apple pushed update with flaws. Totally lost without my MAC.

It won’t even let us backup because when we get there and it wants us to enter our Apple ID then Pw and it says “the supplied iCloud account is unable to unlock this volume.”

there is no way out of this HHole /cry

the closest Apple store is more than an hour away 😭😭😭

Hi, did you take your laptop directly to apple or apple authorised service? I have the same problem and talked to apple. They couldn't fix it over the online chat so they booked an appointment for me to drop the laptop off at an authorised service but I'm worried they will charge me a lot of money for it. The apple shops where I live are all closed due to covid.

Thanks!

I dropped off my MacBook Air off last night to the Guinness bar. I drove an hour to get there and had decided to go through a drive through to get some food. Right after I got out of the drive theough I had gotten a call my MacBook was done.

this is free servicing by them because it is software that nest up the MacBook.

Hi Apple Communities, I’m having the same issue as the original poster. I’ve tried starting my Mac again with safe mode and nothing happens, I keep getting the same loading screen and then the screen asking me to choose a startup disk. What else can I do?

Thanks you ! 😇😇😁😁🆘🆘

i thought this might be the thing to do. I’m going to use my daughters MBAir and download BigSur and then install it onto the broken one. If that does not work, I’ll install it onto a hard drive. So disappointing and that Apple allows this is strange. And for a UK residents with the average internet BT speed of a snail. This is so frustrating. Fed up. 🙄🥺😳😬

thank you !

I’m having the same problem... was a solution found? If so, what can I do?

I am also having the same problem. Once it finishes loading it asks me to choose a startup disk but there is nothing to choose from.

I am having the same issue with a MacBook Air that I bought last year (2020 version).

Any update on this?

Any idea how they did that? I’m willing to erase everything. Just want my computer to run.

Did you have to pay for it to be dropped off ??

No, they did it for free since it was only a software problem.